Meet Our Team

Robert Ingrassio

Robert Ingrassio, CDT. launched the company in 1986 and has expanded the laboratory by providing exceptional service through communication, quality, and consistency. CQC's success story continues to catch the eye of the business world and has been published in numerous national magazines including Inc., JDT, and Spectrum. Robert is an active member of many prestigious industry associations and study clubs and is an accomplished publisher, lecturer and consultant.

Call me any time.

I pride myself on being tremendously accessible to my clients. Dentists contact my office, call my cell phone or email me day or night. I have direct personal relationships with Prosthodontists, Oral surgeons, Orthodontists and Periodontists, who assist me on multi-disciplinary cases. I'll provide answers and solutions as your dental technician. To learn more about CQC Dental Lab, contact me at 585-271-2150 or 800-724-1058 or Our customer service sets us apart from other labs. We use state-of-the-art materials and offer a five-year+ warranty.

Always up-to-date on dental expertise.

I organize dental study clubs where I share my expertise with dentists. Study clubs are a growing trend among independent dentists, but it’s unusual for a dental lab to serve as coordinator and host. At CQC Dental Lab, you benefit from decades of dental lab expertise in dental implants and smile design. I’ve completed a number of courses at Spear, LVI, Dawson and the Pankey Institute, where I have been invited as a guest speaker.

  • 1986 - Founder CQC Prosthodontics
  • 1990-1993 - Publisher/Editor of Contour: Chairside Assistance
  • 1992-1999 - Member of the American Academy of Cosmetic Dentistry
  • 1993-1994 - Publisher/Editor of The Implant Update Bulletin (IUB)
  • 1994-1996 - Founder/Coordinator of the Monmouth Ocean Dental Implant Study Club Bricktown, NJ
  • 1996 - Member of the International Association of Certified Dental Implant
    Technicians (IACDIP)
  • 1996 - Dawson Complete Dentistry
  • 1996 - Mastership in the American Academy of Implant Prosthodontics
  • 1996-Present - Co-Coordinator-Lecturer to the Southeast Perio-Prostho Study Club,
    Perinton, NY
  • June, July and August 1997 - Published Article: Following a Rigid Plan and Treatment Protocol Will Maximize Dental Implant Success, Part I and Part II, in the Journal of Dental Technology
  • 1998 - Member of the Upstate New York Chapter of the American Academy
    of Cosmetic Dentistry
  • April 1999 - Published Article: Training, Leading the Way, Journal of Dental Technology
  • July 2000 - Above Article reprinted in the Canadian Journal of Dental Technology
  • 2002-Present - GM, CQC Dental Lab, a DTI company
  • January 2005 - Published Article: How Did That Get There!?!, in JDT Unbound
  • February 2005 - Published Article: An Organized Approach to Achieving Doctor Patient Expectations, Spectrum Magazine
  • 2006 - Misch Prosthetic Course
  • 2006-2008 - Creator and Coordinator “Harvest”, a comprehensive 12 part dentist-staff training series
  • 2008 - Misch Certified Laboratory
  • 2009 - Spear Education Scottsdale Inst. Master Level Esthetics
  • 2009 - Completed Pankey Institute’s C-1,2,-3, Essentials, E-2,3,-4 Robert was Guest Speaker for E-4
  • 2010 - Las Vegas Institute (LVI) Core I, The Neuromuscular Technician
  • 2012 - Fellow of the International Congress of Oral Implantologists
  • Lecturer to General Dentists and staff, Periodontists and Oral Surgeons on variety
    of dental subjects

Jim McDonald


  • Head of the CQC Dental Laboratory Implant Department
  • Certification in “A Practical Approach to Tooth Morphology”, Russell T DeVreugd, CDT
  • Misch Institute trained in surgical and prosthetic implant prosthodontics
  • BS, Syracuse University School of Management
  • Trained in Zimmer, Nobel, Straumann, Steri-Oss and 3i, Keystone, Astra, Friadent and most Implant systems
  • American College of Oral Implantology Annual Symposiums
  • Lecturer on doctor/technician communication and implant laboratory perspectives
  • Certified Dental Technician
  • Educated by numerous ICOI and AAID lectures and symposiums since 1991
  • Misch MIII Prosthetic Program, January 2006